Refund policy

We want to make sure you are as happy with your jewelry as possible. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please note that returns require your order number and email address. To start a return, please submit a return request on our website from the order page in your account.

If your return is accepted, we’ll email you a prepaid return shipping label, free of charge, as well as instructions on how and where to send your package. Please include a note inside the package with your order number and full name. Items sent back to us without first requesting a return will not be accepted.

Unfortunately, we cannot accept returns on sale items or gift cards.

If you have any return questions, please contact us at hello@jovanna.co.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
We do not offer exchanges. If you’d like a different item, please return the item you received. Once your return is accepted, simply place a new order on our website for the item you want.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10-14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.